If there are changes to your journey, we will normally attempt to notify you by SMS, provided that a valid mobile phone number has been registered in your booking. However, there may be several reasons why you have not received an SMS.
The most common reasons are:
- No mobile phone number has been registered in your booking.
- The mobile phone number was entered incorrectly or in an invalid format.
- Your booking was made through a travel agency that did not register or share your mobile phone number with us.
- Your mobile network operator or mobile phone has delayed or blocked the delivery of the SMS.
- Your mobile phone was switched off or not connected to the mobile network when the SMS was sent.
How to ensure you receive SMS notifications
To help us send you important updates about your journey, we recommend that you:
- Provide a valid mobile phone number when making your booking.
- Verify that your mobile phone number is correct if you book through a travel agency.
- Keep your contact details up to date if they change before your departure.
- Make sure your mobile phone is switched on and connected to the mobile network so it can receive SMS messages.
Did you book through a travel agency?
If your journey was booked through a travel agency, the agency is responsible for managing the contact details in your booking. If you would like to receive SMS notifications from Air Greenland, we recommend contacting your travel agency and asking them to ensure that your mobile phone number is correctly registered in your booking.
We also recommend checking your email regularly, as well as any messages from the travel agency through which your journey was booked.
Use the Air Greenland app to stay updated
We also recommend downloading and using the Air Greenland app. If there are changes to your journey, the latest flight information and updates will also be available in the app.
Using the app gives you quick and easy access to your booking and helps you stay informed throughout your journey.