There can be several reasons for why a transaction is being declined on our website.
These are some examples of the most frequent reasons:
1. Many credit cards have a maksimum of amount that can be used for online transactions, due to safety reasons.
Please check with your bank, if there are some restrictions for online purchases for your credit card.
2. Air Greenlands website uses 3D secure to all transactions, along with NemID
It's not possible to use MitID for transactions with Air Greenland, so if you have NemID, please use this for the approval.
3. 3D Secure is not activated for my creditcard
Please contact your bank and get 3D Secure activated. Otherwise it's not possible for you to make a purchase on our website.
4. Air Greenland only accepts Visa, Mastercard and Eurocard.
Any other type of credit card can't be used to make a purchase on our website.