Are you chronically ill?
Passengers suffering from heart or respiratory problems can feel discomfort due to the pressure conditions in the cabin. A rule of thumb is as follows: If you can walk up and down a flight of stairs to the first floor without any difficulties, then you’re also fit enough to fly. It’s always a good idea to seek medical advice from your GP.
Have you recently undergone an operation?
Seek medical advice from your GP before you travel.
Are you contagious?
If you’re suffering from the following, you aren’t allowed to fly during the period in which you’re still contagious:
- German measles
If you’re suffering from whooping cough or mumps, you aren’t allowed to fly while you’re still ill.
In general you are not allowed to fly if you're carrying any dangerous contagious deceases.
Alcohol or drugs affected?
The pressure in the cabin means that your body can react differently to alcohol or drugs than you are used to. Due to security reasons and for the sake of the other passengers, Air Greenland can reject passengers in the gate. Air Greenland also holds the right to refuse serving alcohol onboard during the flight.
Passengers who are undoubtedly drunk, are not allowed to board on Air Greenlands flights. They may due to their condition pose a safety risk and may appear unpleasant to other passengers on board.
All subsequent cost are at the passengers own risk.
Intoxicates passengers who are rejected and who have threating behavior or are violent, will be reported to the local police immediately. This also applies tp passengers that are under the influence of drugs or other form of narcotics.
Rejected passengers will lose their booking, and have to buy a new ticket themselves.
If you need help en route, you can reserve help at the place where you purchased your trip. Do this as soon as possible and no later than 48 hours prior to departure. Whatever the circumstances, the reservation by mail or by telephone to Air Greenland or to your travel agency must be as comprehensive as possible so we know exactly what we need to have ready at check-in and need to do to help you until you reach your final destination.
We can help
- Travellers with reduced mobility in the form of assistance with wheelchairs
- Unaccompanied children
- For travellers with infants we have carrycots on our Airbus Norsaq
- Elderly travellers with baggage, etc.
- Travellers who have difficulties communicating; interpreting, translation, etc.
- Other examples – please don’t hesitate to ask
Medicine and oxygen
Take all necessary medicine with you in your cabin baggage so that it’s easily available. If you’ll be needing oxygen en route, please contact us in good time prior to your flight.
Special assistance at Copenhagen Airport
Falck is ready to provide assistance to wheelchair users or people with severe physical disabilities. Order assistance from the place where you purchased your flight, and no later than 48 hours prior to departure. At check-in please draw attention to the fact that you’ve requested special assistance.