Passengers with visual impairment are allowed to bring an escort during the travel, if the person are not able to travel alone before, during and after the flight.
The escort get 100% discount on the ticket, but we need to see documentation from Danisk Blindesamfund (or equivalent), which gives the right to bring an escort.
Administration fee and airport taxes must be paid.
To book a ticket to an escort, please contact our Customer Service with this Form or call us +299 701212.
Passengers with both visual and hearing impairments are not allowed to travel without an escort.
Blind passengers with guide dogs
Travellers with severe visual impairment may bring dogs onto the aircraft.
The dog must be kept on a lead and fitted with a muzzle. It mustn’t take up a seat or block the aisle.
Contact us in plenty of time when flying to or from Greenland to Denmark, so any permits can be sorted out prior to your journey.
Special assistance at Copenhagen Airport
Falck is ready to provide assistance to wheelchair users or people with severe physical disabilities.
Order assistance from the place where you purchased your flight, and no later than 48 hours prior to departure.
At check-in please draw attention to the fact that you’ve requested special assistance.