We do our best to get everybody's baggage to the final destination but sometimes passengers do lose their baggage or forget items onboard our planes. You must contact us before you leave the airport to get a Property Irregularity Report, which you can use as documentation when requesting compensation.
In Greenland
Contact personnel in the airport if your baggage has not arrived. Present your receipt, the baggage tag, which is attached to your itinerary, and describe your baggage in detail.
In Copenhagen
Contact Aviator's service desk in the baggage hall. Present your receipt, the baggage tag and describe your baggage in detail. You should contact the same personnel if your baggage has been damaged during the flight.
In Island
You should inquire the staff at the information desk
Claiming damages
Remember to obtain written confirmation that you have reported your baggage as lost or damaged. This is required by your insurance company.
Have you forgotten something onboard?
In Copenhagen, please contact Lost Proberty Office via this link: https://cph.force.com/customerservice/s/lost-found-database?language=da