I forgot my password

If you have forgotten your password, click ‘Forgot Password’. Then enter your e-mail address in the text field, after which you will receive a verification code via your e-mail.

Once your e-mail is verified, you can create a new password.

Your password must be between 8 and 64 characters, and must contain at least 3 of the following:

• Small letters
• Capital letters
• Numbers
• Symbols

NOTE: Please note that if you want to create a new password via your mobile, you must open the e-mail you receive regarding the verification code on your mobile and follow the process above on your mobile. The same goes for your computer. To create a new password via your computer, you must complete open the e-mail regarding the verification code on your computer and follow the process above on your computer.

If you use both a mobile and computer to create a new password, you will get an error message.