If a flight is cancelled or changed by Air Greenland within 14 days of the scheduled departure date, Air Greenland may provide accommodation or transportation to and from the passenger’s place of residence for affected passengers who do not reside in the city concerned or within a reasonable driving distance of the airport or heliport.
Passengers whose original itinerary already included overnight accommodation are responsible for covering the cost of the number of nights specified in their original travel plan, even in the event of operational disruptions.
Local airport or heliport staff will assist with arranging hotel accommodation or other suitable lodging in cases of delays or cancellations that require an overnight stay. Passengers requiring accommodation as a result of a traffic disruption are requested to contact the local airport or heliport staff, who will assess the situation and assist with accommodation where applicable.
If you were delayed and paid for your own accommodation, please submit the invoice along with your bank details using the following form:
https://kundeservice.airgreenland.gl/hc/en-us/requests/new
If you require accommodation and would like to contact the local airport staff by phone, please call +299 34 34 34 and select option 3. You will then be connected to the local airport staff.