How do I register my trip?
You record your trip by logging in to the Club Timmisa mobile app. Then click on ‘Register trip’ in the menu and enter your reservation number.
Your reservation number is 6 characters long and can contain both numbers and letters.
Remember to press ‘add’.
You can see your recorded trips under ‘My Trips’.
For Club Timmisa to register your trip, you must ensure that your name and e-mail are exactly the same as the name you entered on your ticket.
Under My Profile, you can enter, for example, both your work and personal email addresses. This way, the app should automatically recognize a booking in your name, as long as the name matches one of your registered emails.
Please also note that only one surname can appear on a ticket; therefore, you should only enter one surname in the surname field of the Club Timmisa profile.
For example, if your name is Karen Johanne Petersen Kristiansen on your ticket, but you have only written Karen Kristiansen in Club Timmisa, the system cannot match your ticket. You will then have to add all your names and try again.
Example:
First name: Karen Johanne Petersen
Last name: Kristiansen
You can always change your name in your app by tapping the 'My Profile’-icon at the top right of the app's front page.
If you continue to experience problems recording your trip, please contact us at clubtimmisa@airgreenland.gl
How do I get my boardingpass in the app?
First, make sure your trip is registered in the Club Timmisa app.
22 hours before departure, you can check in, and once you have checked in via Club Timmisa, your boarding pass will automatically appear on the front page of Club Timmisa.
Can I register my trips in the app after travelling?
Yes, just enter your trip under ‘My Trips’.
Please note that you have the opportunity to register a flight until 12 months after the trip has been completed. You are responsible for ensuring that your flights are registered correctly.
A condition for you to register a flight is that the full name and email address associated with the trip correspond to the information registered about you in Club Timmisa.